Refund Policy

Refund Policy

Welcome to Upfinzo! We value your trust and are committed to providing a seamless experience. Our refund policy is designed to be fair, transparent, and customer-friendly. Please read the following to understand our approach to refunds:

Scope

This refund policy applies to all transactions conducted on Upfinzo for financial services, products, or subscriptions.

Eligibility for Refunds

Refunds may be considered in the following scenarios:

• Billing errors or overcharges.
• Unauthorized transactions on your account.
• Failed or incomplete transactions due to technical issues.

Refund Process

If you believe you are eligible for a refund, please follow these steps:

• Contact our customer support team promptly, providing details of the issue.
• Our team will assess your request and, if eligible, guide you through the refund process.
• Refunds will be processed through the original payment method.

Timeline for Refunds

Refunds, once approved, will be processed promptly. It may take up to (5-7) business days depending on the payment method and financial institution. We strive to complete the refund process efficiently.

Provided "As Is"

Our commitment to transparency is reflected in the fact that Upfinzo services are provided "as is," "as available," and "with all faults." We exclude all warranties, whether express or implied, to the fullest extent permitted by law. It's your responsibility to assess the accuracy, completeness, and usefulness of our services and other information available on Upfinzo. No one is authorized to make any warranty on our behalf, so please don't rely on any such statements.

Non-Refundable Items

Certain transactions may be deemed non-refundable. These include:

• Services already utilized or accessed.
• Transactions authorized by the account holder.

Disputed Transactions

In the case of disputed transactions, we will conduct a thorough investigation. If the dispute is resolved in your favor, a refund will be initiated.

Change of Mind

Refunds will not be issued for transactions based on a change of mind. We encourage users to carefully review their transactions before confirming.

Communication

For any refund-related queries or concerns, please reach out to our customer support team. Clear communication will expedite the resolution process.

Policy Updates

We may update our refund policy to reflect changes in our services or regulations. The updated policy will be effective immediately upon posting on our website.

Contact Information

For any refund-related inquiries or assistance, please contact our customer support team at [email protected].

Thank you for choosing Upfinzo. We appreciate your understanding and cooperation as we work together to ensure a secure and satisfying experience.